Security Training
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Introduction to the employer’s company
- Company and business profile
- Company health and safety policy and procedures
- Other relevant policies/procedures
- Terms and conditions of employment
- Explanation of working environment
- Roles, responsibilities and reporting
- Allocation to supervisor/manager
- Issue of uniform and equipment (if required)
- Issue of company contact names and numbers
Introduction to workplace
- Explanation of customers business
- Prime purpose of security operation at this site
- Introduction to colleagues
- Identify and/or introduce customer contacts
- Shift pattern
- Site layout
- Refreshment and toilet arrangements
- Dress code
Assignment health and safety procedures
- Site safety procedures
- Reporting arrangements
- Sources of First Aid assistance
- Location of First Aid equipment
- Personal action in event of a fire
- Evacuation procedures and assembly points
- Personal protective equipment and its use
- Locations of any specific risks
Assignment familiarisation
- Familiarisation with assignment instructions
- Making routine check-calls/signals to control room
- Duress/emergency calls to control room
- Location/use of equipment used on duty (torches; radios etc)
- Location/use of log book, registers etc
- Completion of incident reports
- Familiarisation with geography of the assignment
- Locations of security positions to be staffed
- Location of emergency exit routes
- Locations of fire alarm points
- Locations and use of fire fighting equipment
- Explanation of any electronic security systems
- Familiarisation with patrol routes
- Actions in the event of emergency (intruder; fire; flood; leak;terrorism; accident; vandalism; mechanical/electrical failure)
Feedback from security officer
- Feedback on personal skills and behaviour
- Feedback received from customer/colleagues (if any)
- Any additional training and support agreed with trainee
Skills development
- Reinforcement of generic security knowledge and skills
- Further develop assignment-specific knowledge and skills
- Develop customer service skills
- Extend range of knowledge (assign to new on-site locations)
- Observation of different shifts/sites (if relevant)